Refund policy

Return & Refund Policy

Effective Date: 10 January 2026

At Tiger Australia (“we”, “us”, or “our”), customer satisfaction is our top priority. We are committed to providing high-quality products and services.

If you are not completely satisfied with your purchase, we offer a straightforward return and refund process in accordance with:

Australian Consumer Law (ACL)
New Zealand Consumer Guarantees Act (CGA)

This policy ensures a smooth shopping experience for customers in Australia and New Zealand.

1. Eligibility for Returns

Australia

For customers in Australia, items purchased from our online store may be returned within 30 days of the delivery date for a change-of-mind return.

To be eligible for a return:

Items must be unused
Items must be in their original packaging
Items must be in the same condition as received

A proof of purchase (e.g., order confirmation or invoice) is required for all returns.

Unless the item is faulty, damaged, or incorrect, customers are responsible for return shipping costs.

Certain items may be exempt from returns, including:

Personal care products
Gift cards
Sale items

Unless the item is faulty or required to be returned under applicable consumer laws.

New Zealand

For customers in New Zealand, we do not accept change-of-mind returns within 30 days or at any time.

Returns are only accepted if the product is:

Faulty
Damaged
Not as described

in accordance with the New Zealand Consumer Guarantees Act (CGA).

If a return is approved due to:

Product defect
Damage
An error on our part

we will cover the reasonable return shipping costs and provide a repair, replacement, or refund as required by law.

If a return is approved at our discretion for other reasons, the customer will be responsible for both:

Original shipping cost
Return shipping cost

2. Return Process

To initiate a return, please contact our customer service team at:

sales@tigeraustralia.com.au

Please include:

Your order number
The item(s) you wish to return
The reason for the return

Please do not send items back without receiving return authorisation from our team.

Once your return request is approved, we will provide detailed instructions on how and where to return the item(s).

Unless the item is faulty, damaged, or incorrect, customers are responsible for return shipping costs.

3. Refunds

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method within 3–5 business days, depending on your payment provider.

Shipping fees are non-refundable, except where the return is due to our error (for example, an incorrect or defective item).

4. Exchanges

We replace items only if they are defective or damaged, and subject to stock availability.

If you need to exchange an item for the same product, please contact us at:

sales@tigeraustralia.com.au

for assistance.

5. Faulty or Damaged Items

If your item arrives faulty or damaged, please contact us within 7 days of receiving the product.

We will arrange a replacement, repair, or refund in accordance with:

Australian Consumer Law (ACL)
New Zealand Consumer Guarantees Act (CGA)

6. Consumer Law (Australia & New Zealand)

Our policy operates in addition to your rights under:

Australian Consumer Law (ACL), which provides guarantees for goods that are faulty, damaged, or not as described.
New Zealand Consumer Guarantees Act (CGA), which provides similar protections for consumers in New Zealand.

This Return and Refund Policy does not limit or replace your statutory consumer rights under these laws.

For more information:

Australian Competition and Consumer Commission (ACCC)
https://www.accc.gov.au

New Zealand Commerce Commission
https://comcom.govt.nz