Refund policy
Return & Refund Policy
Effective Date: 10 January 2026
At Tiger Australia (“we”, “us”, or “our”), customer satisfaction is our top priority. We are committed to providing high-quality products and reliable service.
If you are not completely satisfied with your purchase, we offer a straightforward return and refund process in accordance with:
Australian Consumer Law (ACL)
New Zealand Consumer Guarantees Act (CGA)
This policy applies to customers in Australia and New Zealand.
1. Eligibility for Returns
Australia & New Zealand
For customers in Australia and New Zealand, items purchased from our online store may be returned within 30 days of the delivery date for a change-of-mind return.
To be eligible for a change-of-mind return:
Items must be unused
Items must be in their original packaging
Items must be in the same condition as received
A proof of purchase, such as an order confirmation or invoice, is required
For change-of-mind returns:
The customer is responsible for the return shipping cost.
The original shipping cost paid by Tiger Australia to deliver the order is non-refundable and will be deducted from the refund amount.
This applies even if the order qualified for free shipping or discounted shipping at checkout.
The customer is responsible for all shipping costs related to change-of-mind returns, including both the original delivery cost and the return shipping cost.
We recommend using a tracked shipping service, as we cannot be responsible for items lost or damaged during return transit.
2. Faulty, Damaged, or Incorrect Items
If your item arrives faulty, damaged, or incorrect, please contact us as soon as possible after receiving the product.
Where the issue is confirmed to be due to a product fault, transit damage, or an error on our part, Tiger Australia will cover all reasonable shipping costs related to the return, replacement, repair, or refund.
This includes reasonable shipping costs for:
Returning the faulty, damaged, or incorrect item
Sending a replacement item, where applicable
Depending on the circumstances and applicable consumer law, we may offer:
A replacement
A repair
A refund
Another suitable remedy required by law
Please contact us before returning any faulty, damaged, or incorrect item so that we can provide the correct return instructions.
3. Return Process
To initiate a return, please contact our customer service team at:
Please include:
Your order number
The item(s) you wish to return
The reason for the return
Photos or video, if the item is faulty, damaged, or incorrect
Please do not send items back without receiving return authorisation from our team.
Once your return request is approved, we will provide detailed instructions on how and where to return the item(s).
4. Refunds
Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within 3–5 business days, depending on your payment provider.
For change-of-mind returns, the refund will be for the eligible returned item(s), less the original shipping cost paid by Tiger Australia to deliver the order.
Shipping costs are non-refundable for change-of-mind returns.
For change-of-mind returns, the customer is responsible for the full shipping cost, including the original delivery cost and the return shipping cost.
Shipping costs will be covered or reimbursed by Tiger Australia where the return is due to:
A confirmed product fault
Damage
An incorrect item supplied
An error on our part
5. Exchanges
We replace items if they are defective, damaged, or incorrectly supplied, subject to stock availability.
If you need to exchange an item, please contact us at:
For change-of-mind exchanges, if approved, the customer will be responsible for any return shipping cost and any additional shipping cost to send the replacement item.
For exchanges due to a product fault, damage, or our error, Tiger Australia will cover the reasonable shipping costs.
6. Consumer Law — Australia & New Zealand
This policy operates in addition to your rights under:
Australian Consumer Law (ACL), which provides guarantees for goods that are faulty, damaged, unsafe, or not as described.
New Zealand Consumer Guarantees Act (CGA), which provides similar protections for consumers in New Zealand.
Nothing in this Return and Refund Policy limits, excludes, or replaces your statutory consumer rights under these laws.
For more information:
Australian Competition and Consumer Commission (ACCC)
https://www.accc.gov.au
New Zealand Commerce Commission
https://comcom.govt.nz
7. Contact Us
If you have any questions or concerns regarding this policy, please contact us:
Tiger Australia
Unit 73/203 Rooks Road
Vermont, VIC 3133
Australia
Email: sales@tigeraustralia.com.au